Refund Policy

REFUND CASE

CauriPay undertakes to reimburse the user in the above cases:
• Case of a rejected invoice
If the amount paid by the user is insufficient in relation to the amount to be paid, the invoice will simply be rejected and the reimbursement made within 48 hours at the latest except in cases of force majeure not falling under the responsibility of CauriPay.
The amount reimbursed is equivalent to the total amount having been debited from the account, that is to say the fixed amount added to the transaction costs. Therefore the usage will be credited with the entire amount debited for the rejected invoice.
• Case of a credit transfer not carried out
If a credit transfer is not made within 24 hours, the user can contact the support service for any complaints. The CauriPay service has the obligation either to transfer credit equivalent to the amount free of charge included which was debited from the user's account, or to simply reimburse, that is to say credited in his CauriPay account the total amount including the costs having been debited for this operation, at the latest within 24 hours after sending the complaint by the user.
• Case of financial transaction not received by the recipient
In the event of a financial transaction not received by the recipient when sending money, or a purchase made in store, the CauriPay Service undertakes to reimburse the entire amount deducted from the issuer's account including the costs after verification. The sending user's account is credited within 48 hours after sending receipt and verification.
• Case of purchase of unallocated virtual card
In the event of purchasing an unallocated virtual card, the user has the option of submitting a complaint via the application's support service. After verification, the user is reimbursed the entire amount debited from their account including the fees deducted when purchasing a CauriPay virtual card.
• Case of an account provision not received
In the event of funding of the CauriPay account not received by a user debited from their mobile money account or from their virtual or physical VISA or PAYPAL financial card, the CauriPay service after complaint and verification, undertakes to reimburse the user either by crediting his CauriPay account with the equivalent amount debited without operator fees and without supply fees, or by returning the funds to his account of the source operator of the supply.
• Case of a withdrawal not received
In the event of a withdrawal not received by a user in their mobile money account, the CauriPay service after complaint and verification of server logs, undertakes to reimburse the user either by crediting their CauriPay account.

• Case of hacking of the CauriPays platform
As the funds are not stored on the CauriPay platform, the CauriPay service undertakes to reimburse users according to the amounts provided by the server log files.
 

CASE OF NON-REFUND

CauriPay disclaims its liability and has no reimbursement obligation for the following cases
Recipient error by sender
Error in amount transferred by the sender
Transaction request money approved
Amount debited from the virtual card on a merchant site